Support
Last updated: May 6, 2026
We're a small team and reply quickly. Email is the fastest way to reach us — most responses go out within one business day.
Email us at support@funnls.ai.
Include your workspace name and a brief description of what's happening. Screenshots help.
What we can help with
- Onboarding – getting your first brand set up, connecting integrations, importing historical data.
- Integrations – Shopify, Klaviyo, Meta Ads, Google Ads, Google Analytics 4 connection or sync issues.
- Billing – subscription questions, plan changes, invoices, refunds.
- Account – password resets, workspace transfers, team-member access, account deletion.
- Data accuracy – something looks off in a report, a metric reads wrong, a backfill stalled.
Response time
Standard support: replies within one business day, Monday through Friday. We don't run formal off-hours support yet — urgent production issues should still be emailed and we'll triage as soon as we see them.
Data, privacy, and deletion
For privacy, data access, or deletion requests, see our Privacy Policy and Data deletion pages. You can also email support@funnls.ai with the subject line "data request" and we'll route it to the right place.
Connected-platform issues
If a third-party platform (Shopify, Meta, Google, Klaviyo) is rejecting funnls' connection or returning errors, send us:
- The platform name and the account email used to connect.
- The error message (text or screenshot) and the timestamp when it happened.
- Whether you can reproduce it on demand or it was one-off.
We can usually resolve OAuth and ingestion issues within a few hours of getting that information.
Feature requests + feedback
Email support@funnls.ai with the subject line "feedback" or "feature request." We read every one – not every one ships, but every one shapes the roadmap.